Frequently Asked Questions
Common Questions About Security, Payments, and Trust
Businesses need confidence when selecting a partner for international payments. The Harbix Security FAQ provides clear answers to common questions about account protection, payment security, compliance, and responsible use of our services.
Account Security
How does Harbix protect business accounts?
Harbix applies security-focused practices designed to help protect business accounts, including access controls, user verification processes, and measures designed to reduce unauthorised access risks.
How should businesses manage employee access?
Businesses should provide access only to authorised users and regularly review account permissions to ensure access remains appropriate.
What should I do if I believe my account has been compromised?
Contact Harbix through official support channels as soon as possible and provide relevant details so the situation can be reviewed.
Payment Security
How does Harbix help protect international payments?
Harbix uses security and operational processes designed to support safe payment processing, transaction verification, and responsible handling of payment activity.
Why does Harbix sometimes request additional information?
Additional information may be required to verify payment details, confirm business activity, or complete necessary security and compliance checks.
Does additional verification mean my payment has a problem?
No. Verification is a normal part of responsible payment processing and helps support secure transactions.
Payment Delays and Reviews
Why is my payment still processing?
International payments may require different processing times depending on factors such as: Destination country, Currency, Banking networks, Payment requirements, and Additional verification needs.
Why was my payment selected for review?
Payments may be reviewed when additional information or confirmation is required. Reviews help support secure and compliant payment processing.
Fraud Prevention
What payment fraud risks should businesses be aware of?
Businesses should be aware of risks including: Fake supplier payment requests, Business email compromise, Impersonation attempts, Phishing messages, and Unauthorised changes to payment instructions.
How can businesses reduce payment fraud risks?
Businesses should: Verify payment changes independently, Confirm unusual requests through trusted channels, Maintain approval procedures for payments, and Train employees to recognise suspicious activity.
Will Harbix ask for my password or security codes?
No. Customers should never share passwords, authentication codes, or sensitive security information with anyone claiming to represent Harbix through unofficial channels.
Compliance and Verification
Why does Harbix require business information?
Business information helps support secure payment services, account verification, and compliance requirements.
Why are international payments subject to checks?
Cross-border payments involve multiple countries, currencies, financial networks, and regulatory requirements. Checks help support responsible payment processing.
Why may businesses need to complete KYC or KYB verification?
Verification helps confirm business identity, understand payment activity, and support secure access to financial services.
Data Protection
How does Harbix protect business information?
Harbix applies security-focused practices designed to support confidentiality, responsible information handling, and controlled access.
Who can access my business information?
Access is limited to authorised individuals, systems, and service providers where required for legitimate operational, security, or legal purposes.
Payment Transparency
Can businesses track their payments?
Harbix provides payment information and status visibility designed to help businesses understand the progress of their transactions.
Why can transfer times vary between countries?
International transfers can be affected by destination, currency, banking partners, local payment systems, and processing requirements.
Business Responsibilities
What can businesses do to improve payment security?
Businesses should: Protect account credentials, Control employee access, Verify payment instructions, Maintain internal approval processes, and Report suspicious activity quickly.
Why is security a shared responsibility?
A secure payment environment requires both strong platform protections and responsible business practices from customers.
Contacting Harbix
How can I report a security concern?
If you identify suspicious activity, account concerns, or potential security issues, contact Harbix through official support channels. Providing accurate details helps support faster review and response.